Quality assurance and improvement

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Set and uphold high quality practice standards, instilling a strong sense of accountability in staff for the impact of their work on the lives of children and families. Establish rigorousand fair processes for managing the performance of staff, including accurate measures of practice through direct observation. Secure an in-depth, comprehensive and current understanding of the realities of practice across the organisation and know how to address early signs of difficulties. Recognise and commend hard work and excellent practice, which builds social workers’ confidence in their practice. Meet complacency with a commitment to continued improvement and confidently hold poor practice to account.

Learn from local, national and international review, inspection and research and lead local and national debate. Ensure local children, families and communities play an active role in assessing the quality of services received and developing ideas for service and staff development. Pay close attention to the organisation’s local and national reputation, taking steps to manage its public profile successfully. Establish the organisation as a credible and respectable public service, proudly promoting the achievements of staff, children and families.

The full Knowledge and Skills Statement for practice leaders can be viewed on the Department of Education website.


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